Customer Service and Brand Marketing Specialist

ABOUT BUSINESS CONNECT

Our purpose is to give hope to the impoverished by creating employment, in the marketing of life enhancing products, within a business model that is sustainable and environmentally balanced. Our team members come from various business backgrounds and we embrace business with enthusiasm and an entrepreneurial spirit. Our lives reflect decades of service, both locally and internationally. We seek a greater network, more encompassing, more resources, increasing impact.

POSITION OVERVIEW AND Responsibilities

The Marketing Assistant will work closely with the other marketing team members, Brand Director and Digital Director to coordinate marketing efforts for Business Connect. This includes managing our existing affiliate network, recruitment of new affiliates, handling customer service requests via email and phone from a variety of channels and support event marketing. They will also work with the marketing team to support various additional projects on an as-need basis.

Primary responsibilities will include, but are not limited to:

• Maintaining relationships with current affiliates within the affiliate program
• Recruitment of new affiliates
• Undertaking pricing/contract negotiations with potential affiliate partners
• Ideate new and creative ways to expand our reach through affiliate partnerships
• Compiling and analyzing data for reporting purposes
• Provide exceptional phone and email customer service on a variety of platforms
• Evaluate and select optimal industry events to align with strategic goals.
• Work with leadership to develop event budgets, negotiate with vendors, and manage costs
• Coordinate event logistics, including booth design and material procurement, at 12+ events/yr
• Collaborate with the team to develop and distribute IR & PR content

Preferred experience (1-3 years)

• Affiliate Marketing (Avant link Experience a Plus)
• Customer Service or Similar Role
• Degree or certifications in related field

Requirements and skills needed for this role include:

• Exceptional written and verbal communication skills
• Strong editing and proofreading skills to ensure the delivery of high-quality content
• Dedicated work ethic for consistent high-quality results
• Innovative and strategic thinking for creative solutions
• Proactive initiative in task ownership
• Effective time management for multitasking and meeting deadlines
• Foundational understanding of digital marketing concepts